Unhealthy housing and hoarding
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Hoarding is a sensitive issue and can be difficult to address. In NSW, hoarding often involves complex mental health challenges, potential safety hazards and impacts on neighbours.
Council cannot act for aesthetic reasons such as an untidy property. There must be health-related concerns for Council to become involved.
If you are personally impacted by hoarding or unhealthy housing on a private property, such as accumulation of putrescent waste, you can report the matter to Council for investigation.
Please note: Hoarding concerns within a unit complex are not a Council matter and should be directed to the strata manager or body corporate.
More information
In New South Wales, support for hoarding and squalor is available through community organisations, mental health services, and local councils.
Examples of specialised services include Mission Australia's Making Space program and Catholic Healthcare's Hoarding and Squalor Program.
Submit a request
Where possible, speak with the property owner and explain the impact this is having on you before lodging a complaint. If this is not possible, or the issue is not resolved, use the link below to submit a request.
If possible, provide photographs to support your request.
Please note: Providing your contact details helps Council request more information if needed. Requests with limited details may not be able to be investigated.
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